Shipping policy
SHIPMENT & DELIVERIES
Following are the terms and conditions that constitute our Shipping Policy.
SHIPPING PROCESS TIME
All orders placed before 17:00h are processed and shipped on the same day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you through email or telephone.
SHIPPING RATES & DELIVERY ESTIMATES
|
Estimated delivery time |
Shipment cost |
|
|
Domestic |
1-2 business days |
€ 5.95 |
|
E.U. |
2-3 business days |
€12.95 |
|
Rest of the world |
6-7 business days |
€19.95 |
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
Big & Belg is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
Big & Belg is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
RETURN POLICY
Our Return and Refund policy provides detailed information about options and procedures for returning your order.